SHIPPING & RETURNS
SHIPPING POLICY
At Soin de Minou, every order is prepared with intention and care. Your products are packaged securely to preserve their quality, ensuring they arrive to you in pristine condition.
We currently ship within the United States, with standard and expedited options available at checkout. Once your order is placed, you’ll receive a confirmation email with tracking details so you can follow your Minou essentials every step of the way.
Please allow 3–5 business days for processing, as each item is prepared with precision before it leaves our hands. Delivery times may vary depending on location and shipping method selected.
Our promise is simple: to provide you with a reliable, transparent, and seamless shipping experience worthy of the Soin de Minou standard.
RETURN & EXCHANGE POLICY
Due to the intimate nature of our products, all sales are final for hygienic reasons. We cannot accept returns or exchanges once an item has been opened or used.
However, your satisfaction remains at the heart of our brand. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email] with your order number and photos. We’ll gladly make it right by sending a replacement or resolving the issue.
Every product from Soin de Minou is crafted with care, and we are confident you’ll love your purchase. Thank you for trusting us to be part of your self-care ritual.